《外贸英语口语实训教程》常珊主编；王拉沙副主编|(epub+azw3+mobi+pdf)电子书下载

图书名称：《外贸英语口语实训教程》

【作　者】常珊主编；王拉沙副主编

【丛书名】西昌学院“质量工程”资助出版系列教材

【页 数】 222

【出版社】 武汉：武汉大学出版社 , 2016.12

【ISBN号】978-7-307-18835-8

【价 格】36.00

【分 类】对外贸易-英语-口语-高等学校-教材

【参考文献】 常珊主编；王拉沙副主编. 外贸英语口语实训教程. 武汉：武汉大学出版社, 2016.12.

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图书目录：

《外贸英语口语实训教程》内容提要：

本教材的编写采用校行合作的方式进行，通过“实训教材+实训平台”理论结合实践的方式，实现“本科学历+职业能力”的人才培养模式要求。教材分为实训教程和考试指南。每个工作任务的内容编排和教学过程都以工作任务为指引，结合企业和岗位实际情况分析示范，以工作任务为驱动，着重训练学生运用英语完成工作任务的技能。

《外贸英语口语实训教程》内容试读

第1篇

实训教程

Unit 1 Telephone Communication

Teaching Goals

Knowledge Goals

To enable students to be familiar with different purposes of telephone calls.

Competence Goals

To enable students to know how to make an effective conversation on the line.

Quality Goals

To enable students to express themselves properly and fluently in telephone communications.

Background Information

For large and small businesses,effective telephone communication is a requirement.Fromthe time a call is initiated until it is terminated,you-and your company-are being evaluated bythe person on the other end of the call.Taking the time to learn techniques for good telephonecommunication makes every call you take or make more effective.The following points are to beremembered when giving a phone call.

(1)Make sure your greeting gets the call off on the right foot.

(2)Get to the reason for the call or getting to the meat of the call.

(3)Arrive a resolution or determining whether a resolution has been achieved before hangingup the phone.

(4)Thank the person on the other end of the phone for his or her time.

Tasks

Task 1 Ask a Favor on the Phone

Situation:Suppose you are Anna,a staff of ABC Trading Company.You are receiving a callfrom Mr.Edward,one of your customers in Canada.

Anna:Good morning.This is ABC Trading Company.What can I do for you?

Mr.Edward:Good morning.This is Edward from Canada.Could I speak to Anna?

外贸英语口语实训教程

Anna:This is Anna speaking.I'm very glad to hear your voice,Mr.Edward.

Mr.Edward:I will attend the Canton fair this April.I wonder if you could do me a favor tobook a room?

Anna:Of course.How many days will you stay here?

Mr.Edward:About a week.And I'll fly to Guangzhou on April 14".

Anna:Do you have any requirements for the hotel and the room?

Mr.Edward:A single room near the exhibition hall is preferable.

Anna:OK.I'll send an e-mail to you with reservation details this week.

Mr.Edward:Thank you very much.You have been a big help.'

Anna:You're welcome.I'm looking forward to seeing you soon.

Task 2 Leave a Message

Situation:Suppose you are Amy,manager of the Overseas Sales Department.You are phoning

Mr.Webster,but his secretary receives the call.

Secretary:Hello.This is Mr.Webster's office.

Amy:Hello.I'd like to speak to Mr.Webster.

Secretary:Sorry,he is in meeting now.

Amy:Could I know when he'll be free?

Secretary:Hold on please,and let me check the memo.Oh,he won't be free till 6 p.m..

Amy:Well,how about asking Mr.Webster to give me a call tomorrow morning?

Secretary:OK.Could I know your phone number?

Amy:Yes.It's 0731 2862 8286 from China.

Secretary:0731 2862 8286,right?

Amy:Yes.And my name is Amy Ling.A-M-Y L-I-N-G.

Secretary:A-M-Y L-I-N-G from China....OK.I'll leave the message on his desk.

Amy:Thank you very much.Goodbye!

Secretary:Goodbye,Amy!

Task 3 Wrong Number

Situation:Suppose you are Linda.You are giving a phone call to Mr.Black in Fortune

Company.

Receptionist:Good afternoon,this is Fortune Company.Can I help you?

Linda:Good afternoon.I'd like to speak to Mr.Black,please.

Receptionist:Mr.Black?Hold on,please.I'll put you through.

Mr.Black:....Mr.Black speaking.Who's calling please?

Linda:This is Linda from BNC.Is this Henry Black?

Mr.Black:What?Henry Black?No,this is Leo Black,in the Sales Department.Henry

Black is in the After-sales Service Office.I'm afraid you've dialed the wrong number.

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第1篇实训教程

Linda:Oh,sorry to have interrupted you!Can you give me Henry Black's extension,please?

Mr.Black:Sorry,I haven't got a directory on hand now.Would you mind calling theswitchboard again?I'm sorry not to be of more help.

Linda:Oh,it doesn't matter.I'll call back to the receptionist.Thank you,anyway.

Receptionist:Good afternoon.How can I help you?

Linda:Good afternoon.This is Linda again.I'm afraid you gave me the wrong extensionjust now.I want to speak to Henry Black,not Leo Black.

Receptionist:Oh,there are two Mr.Blacks in our company.I'm sorry,I'll put youthrough right now.Please wait a minute.

Linda:OK.

Tips

1.Know the purpose of your call in advance.

2.Make sure you have all the documents you'll need before you dial the number.

3.Get rid of all distractions:turn off the radio,television,etc..

4.Listen carefully and confirm that you have understood every point.Don't hesitate to askhim/her if you are confused.

5.Try to speak slowly and clearly for the other people may not understand you easily

6.Don't rely on your memory:make notes during a call and rewrite these notes immediatelyafter the call.

7.Make sure you sound polite and agreeable.

8.Make sure your call is brief.Try to avoid lengthy calls

9.Don't try to be funny-you may be misunderstood.

10.Smile while you're talking.Your listener can "hear"your smile.

Useful Expressions

1.Good morning,York Enterprises.How can I help you?

2.Who's calling,please?

3.I'd like to speak to Mr.Black.

4.Would you please put me through to Henry Black?

5.Hold on please.I'll put you through.

6.May I know your phone number?

7.Sorry,he is in meeting now.

8.OK.I'll leave the message on his desk.

9.Mr.Black's speaking.Who's calling please?

10.I'm afraid you've dialed the wrong number.

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外贸英语口语实训教程

11.I'll put you through right now.Please wait a minute.

12.The line's busy....

13.I'm sorry.I am confused.Could you repeat it,please?

14.I'm sorry.I can't hear you very well.Could you speak a little bit louder,please?

15.I'm looking forward to seeing you soon.

Communicative Exercise

I.Complete the following dialogues.

Dialogue 1

A:Hello..22625845.

B:Hello.May I speak to Larry?

A:Sorry,

B:Larry.

A:There is no Larry here.

B:22625845.

A:This is 2262 5485.I think

B:Oh,I'm

A:That's all right,bye.

Dialogue 2

A:Hello,is that the Finance Department?

B:Yes,

A:I'd like to speak to Alice Wu,please.

B:

A:Hello,my name is Tony Brown,from Go Front Company.about the check we sent you.

B:Oh,you should speak to my colleague,Libby Hu.I'll

to her

extension.

A:Thank you.

B:I'm afraid she's not in the office at the moment.Could you

and

I'll ask her to call back.

A:Yes,certainly.It's 2668 9869.

II.Translate the following sentences into Chinese.

1.I'd like to place an order for your party dress from your catalog.

2.I'd like to buy the car on your TV commercial.

3.We have a bad connection.4 Sorry,I didn't catch you.

5.Would you speak more slowly?

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第1篇实训教程

6.Can I have extension two-one-one,please?

7.Her line is busy at the moment.Can somebody else help you?

8.Just a moment.He is on his way now.

9.No one answers in Mr.Scott's office.

10.He is on vacation until next Wednesday.

I.Translate the following sentences into English.

1.她在休产假。

2.他到纽约出差，要到7月22日才能回。

3.我将尽快转达你的留言给她。

4.对不起，史考特先生已经转调到分公司。

5.我没有收到你的传真的第三页

6.你的传真字太小，很难看清楚。

7.请问这星期能否跟史考特先生见个面？

8.发生了一些急事。我俩的约会能不能延期？

9.你说得对极了。

10.对不起，我没听到，请你再说一遍好吗？IV.Communicative activities.

1.Work with partners to create different dialogues by using the useful sentences we'velearned in this unit

2.Compose'dialogues according to the following situations.

Situation 1:Compose a dialogue according to the following message.

To:Billy Green

Date:April 5th

Time:10:00 a.m.

Message

From:Lili Yang

Company:Evergreen Company

Telephone No.:0086-731-86531234

Message:Call back,the order No.567,urgent.

Taken by:Mike

Situation 2:Imagine that one of you works for Asia Print,a printer firm,and the other foryour customer,Bright Products,a company dealing in office supplies.You are talking about thesamples sent by Asia Print by telephone.

Situation 3:Amy Lin telephones Jack Smith to make an appointment.He wants to make itat 3:00 p.m.the next day,but it is not convenient for Mr.Smith,so they fix it at 10:00 a.m.the day after the next day.Make a telephone conversation about it.

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外贸英语口语实训教程

Supplement Reading

Telephone-A Popular Means of Communication in China

Years of reform and opening up to the outside world have witnessed an increasing popularityof telephones in China.Telephones have entered ordinary households as a daily necessity.Inmany public places telephone service is available.More people are equipped with cellularphones.

Telephones reach out to users for their advantages.Dial-and-talk operation makes commonfolks have access to them.Compared with letter writing,telegraphy and other means of communi-cations,making a phone call is easy and interactive.In case of emergency,urgent message canbe sent out immediately.

Telephones are indispensable to communication between people.As a clear path of communi-cation,making phone calls connects people when they are apart.Telephone lines not only conveyinformation but also glue all relationships.With this convenient tool of modern communication,people may be out of sight,but never out of mind.

Smile and Use the Caller's Name

Smile

You may be tired of hearing it,but it's a good idea to smile.When you're on the telephone,imagine yourself talking face-to-face with the person.If you literally smile and show enthusiasm,you'll convey a more pleasant attitude by the tone of your voice.You may think I'm contradictingmyself,since I explained earlier that body language does not play a part in telephone communica-tion,but this is an exception.Even though your customer doesn't see you,your posture,bodylanguage,and facial expression will be communicated through the tone of your voice.The fact is,our hearing is so attuned to subtleties of speech that people can tell if you are smiling.Likewise,your customer can tell if you feel exhausted and are slouching at your desk.Customers can hearour attitude in our tone.The good news is that "feelings follow actions".If you force yourself tosmile,you will actually begin feeling more enthusiastic.It sounds absurd,but it's true.In fact,some agents put a mirror at their workstation as a reminder to smile.Do whatever you can tomonitor your attitude,and the interactions with your customers will improve.

Use the Caller's Name

This helps you establish rapport.Using names can really have a powerful effect.When I'mcalling for support and the agent uses my name in the conversation,it makes me feel morevalued-like I'm an individual and the agent cares enough about me to remember my name.

Suddenly I feel more engaged in the conversation.Of course,whether you use first or last namesdepends on the type of service you offer and the culture of your organization.Using first names has

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